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How do I apply my discount code?

We understand that registering for our event should be seamless and are very sorry to hear that you are having difficulties applying your code. From your cart, either select the discount or type in your discount code. Click the “apply discount” text to the right if you typed in a special discount code. Finally, click the big purple button “apply discount” at the bottom of the discount code box.

How do I change my registration status?

Go to the event registration page and click Edit Registration. Select the option that fits your circumstances: make changes (edit information, ticket, or your responses), cancel registration (cancel your registration and process any refunds if applicable), view registration details (view your guests, tickets, and form responses).

I don’t see anything in my area. When will there be another?

We are delighted that you are interested in attending an offering in your area! We are always looking to grow communities and expand connections. Please sign up for our newsletter to receive news about new courses in your area.

Do I get professional development credits for this class?

We would love to give a simple answer but the truth is it depends on the recipient of the credits. Our class certificate and/or virtual badge upon completion of your post-class survey denotes that you, “…successfully completed the Our Community Listens Communication Skills 3 day/24 classroom hours intensive course” which typically will satisfy most.

How do I get my badge?

A certificate of completion and digital course badge are available to you after you complete the course evaluation. Email us if you’d like a certificate; badges will be issued in batch after the initial survey response period. Moreover, if you need anything else as you begin this continuous learning journey – support, discussion, or a chance to celebrate something awesome that has happened – please reply to the post-class email to reach your logistics specialist.   

What happens if I have to miss part of class?

Unfortunately, because the modules build on each other, it is imperative that you attend each day in its entirety. Missing any portion of the training necessitates a retake.

What do I need to bring each day?

The details for each class vary. You will receive a welcome email and a final details email that explains what elements are required for class attendance. If you have any questions upon receipt of those emails, please don’t hesitate to contact us.

What if I have special accommodation requirements?

We want all participants to be able to participate in class as fully as possible. We will do what we can to accommodate accessibility requests. Please contact us directly so we may discuss your needs.

It’s been a while. May I retake the class?

Rather than retake the course, we encourage you to engage with our many continuous learning opportunities. Available to you is our CFCC Leads! App and a variety of learning opportunities to help you dive back into the skills you learned in Our Community Listens.

May I take the class with a spouse, partner, or close family member?

We highly recommend taking your class separately from a spouse, partner, or close family member as it interferes with the class dynamics. We also want you to engage with the content and experience as freely as possible.

How do I bring the class to my organization?

We are excited to discuss this opportunity with you. The types of partnerships are explained here: You may also complete our interest form, and one of our regional directors will contact you.